At Lozyn.com, we strive to ensure you are completely satisfied with your purchase. If you encounter any issues with your order, we are here to help.

Please read our policy carefully to understand your rights regarding returns, refunds, and exchanges.

1. Returns for Refund (Defective or Damaged Items Only)

This section applies only when you wish to return a product to receive a full monetary refund due to the item being defective or damaged.

  • Applicable Cases: We offer a full refund only in cases where the product is defective, damaged during shipping, or if you received the wrong item (error on our part).
  • Notification Window: You must report the issue to us within 15 days of receiving your order. Requests made after 15 days will not be accepted.
  • Return Shipping Cost Covered by Lozyn.com: Lozyn.com covers 100% of the return shipping costs for defective or damaged items. You will not be charged any return fees.
  • Refund Timeline: Once we receive the returned item and confirm the defect, we will process your refund within 7 business days. The money will be automatically refunded to your original method of payment.

2. Exchanges (Size, Style, or Color Changes Only)

This section applies when you wish to change the size, style, or color of your item (no refund will be issued—you simply receive a different product).

  • Applicable Cases: If you are not satisfied with the size, style, or color of your item and wish to exchange it for another variant, we are happy to assist you.
  • Condition: Items must be unused, unwashed, and in the same condition that you received them, with the original packaging.
  • Shipping Cost Paid by the Customer: The customer is fully responsible for all shipping costs associated with the exchange. This includes the cost of shipping the original item back to us and the shipping cost for the new item sent to you.
  • How to Exchange: Please contact our customer support team to confirm the availability of the new size or style you desire. We will guide you through the exchange process.

3. Contact Us

If you have any questions concerning our return and exchange policy, please contact us at:

  • Business Name: Lozyn.com
  • Address: 150 Washington Avenue, Suite 201, Santa Fe, NM 87501, USA
  • Email: [email protected]
  • Phone: +84 967 467 515